COVID19: Update

COVID-19

Hey Friends!

I want to thank you so much for your continued support during these uncertain times. When COVID-19 hit I was unsure what to expect when it came to my small shop, but your continued support has kept me going and I am extremely thankful for that!

A few things to keep in mind during this global pandemic:

    Workplace Cleanliness

    All handcrafted products are prepared and packaged in a clean and sanitized work environment.

    Slippers, DIY kits, and cards are packaged by only me (Melissa), and I am regularly washing my hands and I am healthy/symptom free.

    Our Arc Rainbow Heaven Baby Collection (T-shirts, mugs, and baby onesies) is prepared and shipped by Printful in the USA. You can read their COVID-19 statement here.

        Order Fulfillment

        Ready to ship handcrafted slippers, DIY kits, and cards are fulfilled within 1 week of purchase (this does not include shipping time). This means your order is packaged up by me (Melissa) and then transferred to the shipping carrier within a week. This does not mean you will receive your order within a week. See below for shipping times. 

        Made to order handcrafted slippers (ie. Mama Loafers) are fulfilled within 3-4 weeks of purchase, and then transferred to the shipping carrier.

        Arc Rainbow Heaven Baby Collection (t-shirts, mugs, and onesies) is fulfilled by a third party in the USA. They are currently experiencing major delays in their fulfillment times (22-27 business days to fulfill).

        Please remember that I am a mother first and am currently working from home with two kids to take care of each day. I am doing my best to get your orders out to you as soon as possible.

        Shipping

        All handcrafted products (slippers, DIY kits, and cards) are shipped through Canada Post from Canada. Currently they are experiencing higher-than-average volumes and there are shipping delays due to COVID-19. I cannot guarantee estimated delivery times.
        Please note that if you selected Lettermail, Small Packet USA Air, or International Surface/Air there is NO tracking and I have no way of knowing your package's location or estimated delivery time.
        Arc Rainbow Heaven Baby Collection (t-shirts, mugs, and onesies) is shipped from the USA using an American shipping carrier. During normal times shipping times are 6-10 business days after fulfillment, but due to COVID-19 those times are delayed and cannot be guaranteed.
        For more info regarding our shipping policies, head to our Shipping Policies page.

        Local Pickup

        I am offering local contactless porch pickup in Hamilton, ON. When your order is ready for pickup you will receive an email directing you to contact me regarding a pickup time and location.

        Questions or Concerns

        If you have any questions or concerns please feel free to email me at melissa@josiahandco.ca. While I can receive DMs on Instagram, it is not my preferred method of communication regarding orders as messages can often get buried and are difficult to track.

        Thank you again for your continued support during these times.
        - Melissa and the josiah+co. team.


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