FAQs

Can I get a custom pair of booties made?

Yes! I am more than happy to create a pair just the way you'd like - whether it's colour choices, or sizing. Just send me a message and I'm happy to work with your requests!

Can I choose a local pickup option?

Yes you can! I am located in Hamilton so if you are in the area you are more than welcome to pickup your order. Under shipping options select "Local Pickup". Once your order is complete I will send you the address for pickup.

How much is shipping?

It depends on your location. Shopify automatically calculates your shipping rates based on location and weight of items ordered.

How long does it take to get my order?

Ready to ship items will be mailed within a week of order date. Made to order items take 2-3 weeks to make. Once your item is mailed out, depending on location it takes approximately 5-10 business days.

Do you ship worldwide?

I do! Shipping rates are calculated automatically through shopify! Shipping times will vary based on location.

Do you sell in any stores?

I do! I currently sell at...

- The Handmade House in Dundas, ON

- One and Only in Fergus, ON

- The Local Life in Port Dalhousie, ON

Can I exchange or return a pair of booties?

Yes. You can contact me up to 14 days after your purchase if the sizing is off or you changed your mind. Unworn booties must be returned to me within 21 days and be in their original condition. Upon return you will receive a full refund or exchanged item will be mailed out. If item is not in its original condition any loss is on the customer, not josiah+co.

Due to the nature of the order, custom items and sale items are final sale and cannot be returned or exchanged.

How do I wash my booties?

Our booties are super easy to clean. Check out our Bootie Care section here.

What size should I order?

Please measure your babe's foot prior to ordering. You can check out our sizing chart here.

Do you sell wholesale?

I do! Send me an email at josiahandco@gmail.com and I can send you our wholesale info package.

My child is allergic to wool, will your booties bother them?

Most of our styles are made with wool yarn, and our leather bottom booties are lined with sheepskin - these styles will bother anyone allergic to wool. Our Prewalker Cotton booties (except Creme de la Creme) would be suitable as they are not made with any sheep products. If you are unsure if a style contains wool please email me, I am happy to answer any questions.